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Your bKash wallet connects directly to your fg800 account for deposits and withdrawals — no card required, no third-party redirects. Every step from wallet linking to transaction confirmation is handled inside your account area, and the full process follows the fields and limits shown on your account page.
bKash is the most widely used mobile wallet in Bangladesh, and we have configured it as a first-tier deposit and withdrawal channel on fg800. When you open the payment section of your account, bKash appears alongside Nagad and Rocket in the wallet row.
Using bKash on fg800 is straightforward once you understand how each step is structured. The account interface separates deposit and withdrawal into distinct flows, both accessible from the same wallet panel.
Enter the bKash number that is registered to your fg800 account wallet. A mismatch between the number on your account and the number you type at checkout will prevent the transaction from being matched. Double-check before confirming, especially on mobile keyboards where a digit can shift.
Each deposit or withdrawal request generates a unique reference code on the fg800 payment screen. Copy this code and paste it into the bKash app's reference field before you confirm. Sending without the reference means our system cannot automatically match your payment to your account balance.
The minimum and maximum amounts for a bKash transaction are shown on the payment screen before you commit.
After a successful bKash transfer, a confirmation note appears on your fg800 account screen and a matching entry is added to your transaction history. Open the history tab to verify the amount, time and status.
Transparency around your bKash activity is built into the account interface rather than left to guesswork. Every transaction you initiate via bKash is logged with a status indicator — pending, confirmed or flagged — visible the moment you open the history tab.
Each bKash entry in your history carries a clear status: pending, confirmed or flagged. These labels update automatically as the payment progresses. You do not need to refresh; the account page polls for the latest status and reflects it in the history row without requiring any action from you.
The amount field on the bKash payment screen shows exactly what will be deducted from or credited to your account wallet. Any applicable processing note is shown adjacent to the amount before you confirm, so there are no figures that appear only after the transaction is submitted.
To update the bKash number linked to your account, open Account Settings, then select Wallet Management. Follow the verification fields shown there. The process requires confirming your identity through the steps our system displays; we do not describe those steps externally because they may vary by account type.
A direct link to the bKash payment terms is embedded on the payment screen, opening in a new tab. Read those terms before your first transaction. They cover limits, processing behaviour and the steps to follow if a transaction does not resolve within the stated window.
If a bKash transaction does not resolve as expected, three published support routes are available from your account. The fastest path for most issues is live chat, accessible from the help icon in your account header.
Open the help icon in your signed-in account header to start a live chat session. When you contact us about a bKash issue, have your reference code and the amount ready. Chat is the quickest route for deposit matching queries and pending transaction follow-ups.
For bKash disputes, flagged withdrawals or wallet verification requests, raise a support ticket from inside your account. Attach or type your reference code and describe the issue clearly. The ticket system creates a written record that both you and our support team can reference throughout the resolution process.
Email support is listed on our Contact page for account holders who prefer a written channel outside the logged-in area. Use it for non-urgent bKash questions such as limit clarifications or account wallet queries.
Every figure you see on the bKash payment screen — the amount, the reference code, the transaction limit — is pulled from your live account record at the moment you open the screen.
The deposit and withdrawal screens pull your account limits and wallet details in real time. You see your actual current ceiling, not a cached figure.
Your transaction history tab updates as soon as a status change arrives from the bKash network. The log shows the reference code, amount and timestamp for every entry. If a status stays pending longer than the window shown on screen, that unchanged entry is your evidence when you contact support.
Your linked bKash number has one authoritative record in your account — the Wallet Management section. Every payment screen reads from that same record. Updating it there changes what every subsequent deposit and withdrawal screen displays, eliminating any mismatch between stored and displayed wallet numbers.
bKash payment terms are linked directly from the payment screen, not only from a footer page you have to hunt for.
These definitions cover the specific terms you will encounter when using bKash on your fg800 account. Each one appears somewhere in the deposit or withdrawal flow.
A unique alphanumeric string generated by fg800 for each transaction. It links your bKash payment to your specific account record. Without it, automatic matching cannot happen and your deposit or withdrawal may remain in a pending state until support intervenes manually.
The minimum and maximum transfer amounts set for bKash on your account tier. These are account-level figures, separate from bKash's own daily cap. When both limits apply simultaneously, the stricter of the two governs how much you can send or receive in a single transaction.
The process of associating your bKash mobile number with your fg800 account so deposits and withdrawals route to and from that specific number. Wallet linking is done through Account Settings under Wallet Management and requires identity verification steps shown on that page.
A bKash transaction sitting in pending has been received by our system but not yet confirmed by the bKash network. The payment screen states the expected resolution window. If status does not change within that window, contact support with your reference code and transaction timestamp.
A step that confirms the bKash number on your fg800 account belongs to you. It is triggered when you add or change a linked number in Wallet Management. The specific verification fields are displayed on that screen and follow the requirements set for your account type.
KYC stands for Know Your Customer. It refers to the identity checks our account system requires before enabling full deposit and withdrawal access via bKash. The documents and steps needed are shown inside the verification section of your account settings, not externally.
These are the questions we hear most from account holders using bKash on fg800. Each answer reflects what you see in the live account interface.
Open the payment section of your account and select bKash from the wallet row. Enter your registered bKash number, type the amount within the limits shown and copy the reference code generated on screen.
Pending means fg800 has received your transaction attempt but the bKash network confirmation has not arrived yet. Check that you used the correct reference code and that the amount matched the one shown on screen.
Withdrawals route to the bKash number linked in your Wallet Management settings. If you need to change that number, go to Account Settings, open Wallet Management and follow the verification steps displayed there. Withdrawals cannot be sent to an unlinked number, so update your wallet record before requesting a withdrawal.
Without the reference code, our system cannot automatically match your bKash transfer to your account. Raise a support ticket from inside your account, include the bKash transaction ID from your bKash app, the amount and the ti
Yes. The minimum and maximum figures for each transaction are displayed on the bKash payment screen before you confirm. These figures reflect your current account tier.
Open your account and navigate to the Transaction History tab. Each bKash entry shows the reference code, amount, date, time and current status.