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fg800 is clear about what data we collect from your account, how we use it, and what choices you have. This policy applies to all account activity on fg800, and your access to our services depends on your local law and eligible regions.
When you open an account on fg800, we collect the information you provide during registration — your name, email address, and contact details. When you connect a payment method such as Nagad, Upay or Bank Transfer, we record transaction references needed to match deposits and withdrawals to your account wallet. We do not store full payment credentials on our servers; payment processing is handled by the respective payment service. We also collect device and session data — browser type, IP address, pages visited — to keep your account secure and to understand how the lobby is used. Cookies and similar tools help us remember your session preferences and keep you logged in across visits. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules in your eligible region. If your account is closed, we follow a documented retention schedule before removing personal records. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors or fraud-detection services — those partners are bound by data-handling agreements. Access to fg800's services depends on your local law and eligible region; this policy applies within those boundaries.
Transaction references from Nagad transfers are recorded to match your wallet activity — no full payment credentials are stored by us directly.
Upay payment references are logged against your account for deposit and withdrawal matching. Your Upay PIN and account details remain with Upay's own system.
Bank Transfer records — reference numbers and amounts — are retained in your transaction history and are visible when you review your account wallet.
This privacy policy covers the fg800 domain and the account services we operate directly. It does not extend to third-party sites you may reach through links on our pages, and it does not govern how game studios such as Joker, Spadegaming or Pragmatic Play handle data on their own systems. Each section below marks what falls inside our responsibility and what sits outside it.
Data collected when you register, log in or update your account profile is fully within this policy. This includes your registered email, contact details and session activity recorded on fg800.
Payment references from Nagad, Upay and Bank Transfer that pass through our wallet system are covered here. How each payment provider handles data on their own platform is governed by their own privacy terms.
Browsing and session data collected while you use our lobby, game pages and account area is within scope. We use this data to improve navigation and to keep your session secure.
Game studios, payment processors and any external links on our pages operate under their own policies. We do not control and are not responsible for data practices outside the fg800 domain.
You have several practical options when it comes to the personal data we hold on your account. You can request a copy of the information tied to your account at any time by reaching out through our published support route. If any of your account details are incorrect — your name, email or contact number — you can update them directly in your account settings, or ask our support team to correct them if the field is not editable yourself. You can raise a question about how a specific piece of data is used, and we will respond through the same channel you used to contact us. If you want to request that your account data be removed, you can submit that request through support; we will handle it in line with our retention schedule and any applicable rules for your eligible region. We do not make automated decisions that affect your account without a human review step available to you. For any data-related question connected to a payment method like Nagad or Bank Transfer, we can clarify what reference data we hold on our side.
Your transaction history and account details are visible in the signed-in account area. For a full data summary beyond what is displayed there, contact support with your registered email address.
Editable fields — contact number, preferred language, notification settings — can be updated directly. For fields locked after verification, submit a correction request through the support channel.
If you are unsure why a specific piece of data was collected or how it is used, send your question to our published support address. We will respond with a clear explanation specific to your account.
You may request deletion of your personal data when closing your account. We process these requests according to our retention schedule and the applicable rules of your eligible region.
If you have a question about this privacy policy, want to correct information, or need to submit a data request, use the contact routes listed below. We respond through the same channel you use to reach us. Availability of support depends on your eligible region and local access conditions.
Send your privacy question or data request to our support email address published on the Contact page of fg800. Include your registered email so we can locate your account record.
Open the chat widget in the signed-in account area to ask a question about your data or account details in real time. This route is visible once you are logged in to fg800.
The Help section in your account lists steps for common data and privacy requests — updating your details, reviewing transaction records and submitting a formal removal request.
Our approach to your data is built around limiting what we collect to what is genuinely needed, keeping it secure while it is held, and making it accessible to you when you need to review or correct it. We apply access controls so that only authorised internal processes can reach account records. Session data is encrypted in transit. Payment references from Nagad, Upay and Bank Transfer are stored separately from login credentials. We review our data practices periodically and update this policy when our handling changes — the current version is always the one published at fg800/privacy-policy/.
We use cookies to maintain your login session and remember lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account area function.
Login credentials are hashed and not stored in plain text. If you suspect unauthorised access to your account, contact support immediately using the email route on the Contact page.
We keep active account records while your account is open and for a defined period afterward as required by applicable rules. Once the retention period ends, records are deleted from our systems.
When this policy changes in a meaningful way, we post the updated version at fg800/privacy-policy/ and note the revision date at the top of the page. Continuing to use your account after an update means you have read the revised terms.
The questions below address what we are most often asked about data collection, account records and your rights under this policy. If your question is not covered here, use the support routes listed on the Contact page of fg800.
We collect the details you enter during registration — name, email and contact number. We also record session data such as your IP address and browser type to keep your account secure. Payment references from Nagad, Upay or Bank Transfer are logged against your wallet for transaction matching.
We share data only where necessary — with payment processors to match your Nagad, Upay or Bank Transfer activity, and with fraud-detection services. All partners are bound by data-handling agreements. We do not sell your personal data to any external party.
Your transaction history and account details are visible in the signed-in account area on fg800. For a broader summary of all data we hold, contact support using your registered email address and we will provide the information through that channel.
Editable fields in your account settings can be changed directly. For locked fields — those fixed after identity verification — submit a correction request through the support chat or email route. We will update the record and confirm the change.
We retain account records for a defined period after closure, as required by the applicable rules for your eligible region. Once that retention period ends, your personal data is deleted from our systems. You can ask support for details specific to your account.
Our policy covers the transaction references and wallet records held on fg800. How Nagad, Upay or Bank Transfer handle your data on their own platforms is governed by their respective privacy terms, which are separate from this policy.