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These terms set out the rules that apply when you open and use an fg800 account — covering how your account works, what we expect from you, and what you can expect from us. Your access to this platform depends on your local law and the eligible regions we currently serve.
By creating an account on fg800, you confirm that you have read, understood and accepted these terms in full. These terms apply each time you log in, make a transaction or interact with any part of the platform — including the game lobby, your account wallet and any support interaction. We reserve the right to update these terms at any time. When we do, the revised version becomes effective as soon as it is published on this page. Continued use of your account after a revision means you accept the updated terms. If you do not agree with a change, you should stop using the platform and contact support to close your account. Transactions processed through Nagad, Upay or Bank Transfer are subject to these terms as well as the policies of those payment services. We do not control the processing rules of those payment providers — your use of them is governed by their own terms alongside ours. Access to this platform, including any financial transactions made through it, depends entirely on whether such use is permitted under your local law and falls within the eligible regions we serve. We make no representation that the platform is lawful or available in every jurisdiction.
These terms define which parts of your fg800 experience fall under this policy and which fall outside it. Understanding the boundaries helps you know where to direct questions and what protections apply in each area.
Login credentials, account registration, identity verification steps and any suspension or closure of your account are all fully governed by these terms. The actions available inside your account — including reviewing your transaction history and updating your profile — are bound by the rules set out here.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer are covered by these terms as they relate to the fg800 platform side of the transaction. The payment provider's own rules apply simultaneously; in a conflict between the two, you are bound by both sets.
Game content, promotional material, lobby copy and any other material published on this platform is covered by these terms from an intellectual property and acceptable-use perspective. You may browse and use this content for personal, non-commercial purposes only.
Game studios such as Joker, Spadegaming, Bigtime Gaming, Pragmatic Play and Habanero supply game content under their own licensing arrangements. Their separate terms and privacy policies govern their services; fg800 does not extend these terms to cover third-party platforms or tools you access independently.
These terms are not just restrictions — they also define what you can do as an account holder. You have the right to review your own account records, request corrections to inaccurate details and raise a formal query about how your account has been managed. Each of these actions follows a clear path through your account or through published support channels. To correct a detail that was entered incorrectly at registration — such as a name spelling or contact number — open the account settings section and follow the fields shown there. For records relating to a specific transaction via Nagad, Upay or Bank Transfer, the transaction history page in your wallet area holds the relevant entries. If you believe a record is wrong and the account settings route does not resolve it, contact support directly using the channels listed on this page.
Open the transaction history inside your account wallet to see all deposit and withdrawal entries. Each entry shows the method used — Nagad, Upay or Bank Transfer — and the status at the time of the record.
Account profile fields such as your contact number and display name can be updated directly in account settings. For changes to identity documents already submitted, contact support with the corrected detail and we will follow the verification path from there.
If you have a question about how a term has been applied to your account, send it through the support route that works best for you. We aim to respond through the same channel you used so the thread stays in one place for your reference.
You can request that your account be closed at any time by contacting support. Outstanding balances will be handled according to the withdrawal process shown in your wallet; any remaining funds will follow the normal payout path before closure is completed.
If any part of these terms raises a question you cannot resolve through the account settings page, the routes below connect you directly to the team. Use the channel that fits your situation; each one is published and accessible from within your account.
Open the chat widget from any page while logged in to start a conversation about a terms query. The chat link is visible at the bottom of the screen across both mobile and desktop views.
Send a written query to the support email address listed in the Contact section of the site. Email is the recommended route for formal requests — including account correction requests and policy dispute records.
The Help Centre, accessible from the footer menu, holds published answers to common account and terms questions. Check there first for account-management steps, then escalate to live chat or email if your question is not covered.
We handle the account and transaction data covered by these terms with a consistent set of practices. Here is what we apply across the areas most relevant to your account.
Account data — including registration details and transaction records — is held for as long as your account remains active and for a period after closure in line with our retention policy. We do not share your personal data with third parties outside of what is required to process your transactions through Nagad, Upay or Bank Transfer.
This platform uses cookies to keep your session active, remember your language and region preference, and support the account wallet display. You can manage cookie preferences through your browser settings; restricting certain cookies may affect how the lobby and account pages load on your device.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, use the password reset route in the login screen immediately and then contact support through live chat or email to flag the situation for review.
If you want to request a change to how your data is handled, or want to understand what records we hold about you, send the request through the email support route. We will confirm receipt and follow the steps outlined in our data policy from that point forward.
These questions cover what we hear most from account holders about how these terms work in practice — from eligibility and account access to transaction records and policy queries.
Access to fg800 and the application of these terms depends on your local law and whether your location falls within the eligible regions we serve. We do not make a blanket claim of legality in any jurisdiction — check your local regulations before opening an account.
When we publish a revised version of these terms, the update takes effect immediately on that page. Your continued use of the platform after that point means you have accepted the revision. If you disagree, contact support to discuss closing your account before you use the platform again.
The fg800 side of any Nagad, Upay or Bank Transfer transaction is covered here. The payment provider's own terms govern their side of the same transaction. Both sets of terms apply at the same time; we cannot override the rules set by the payment service.
Most profile fields — contact number, display name and communication preferences — can be updated directly in account settings. For identity documents already submitted, contact support by email with the corrected detail and the support team will follow the verification steps from there.
Yes. Send the request through the email support route listed in the Contact section. We will confirm receipt and follow our data policy process to provide or review what records are held on your account, within the timeframe set out in that policy.
Raise it first through live chat so there is a record of the conversation. If the matter is not resolved there, follow up by email with the full detail of your query. We review each formal dispute against the published terms and respond through the same channel you used.