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Your fg800 account wallet connects to Nagad, Upay and Bank Transfer so you can move funds in and out through the methods you already use on mobile. Every deposit and withdrawal runs through your signed-in account area — open the banking tab there to see the options, limits and verification fields we display for your region.
Adding funds starts inside your signed-in account, not from the home screen. Open the banking tab and you will see the deposit counter with the payment methods we have configured for Bangladesh — Nagad, Upay and Bank Transfer are listed there with the minimum amounts shown next to each one.
Sign in to your fg800 account, then navigate to the banking tab. The deposit counter is the first panel you see there.
Select Nagad, Upay or Bank Transfer from the method list. The minimum deposit amount for your chosen method is shown beneath it.
Type the amount you want to deposit, review the details on the confirmation screen and complete the step shown for your chosen method.
Once the payment clears on the provider side your wallet balance updates. The reference number stays visible in your transaction history.
Withdrawals follow a similar path to deposits but the sequence has one extra step: the account checks that your wallet details match what is on file before releasing funds. Head to the banking tab, open the withdrawal panel and choose the method you want to receive into — Nagad, Upay and Bank Transfer are available for eligible accounts in Bangladesh.
Go to the banking tab in your signed-in account and select the withdrawal option. Available methods appear based on your account status.
Choose Nagad, Upay or Bank Transfer, then enter the amount you want to withdraw. The minimum and any account-level limits are displayed there.
Review the destination details on screen. If they do not match what is on file, update them in the account settings panel before proceeding.
Submit the withdrawal request and note the reference number. Status updates appear in your transaction history as the transfer moves through the payment provider.
Some account actions — particularly first withdrawals or higher-value transactions — trigger an identity check step inside your account area. We surface this as a prompt in the banking tab or the account settings panel when it is needed. The fields and document types we ask for are shown directly in that screen; follow only what is displayed there because the requirements can differ depending on your account stage and the transaction type.
A verification prompt appears in the banking tab or account settings when a check is needed. Follow only the fields shown there — requirements vary by account stage.
Use the upload field inside your account area only. Do not send documents by any other channel; the account panel is the verified route we use.
Your account shows the current status of any identity check. If it has not updated after you submitted all requested fields, check the account notification area.
If the verification status stays pending beyond what the account area indicates, reach our support team through the contact route published inside your signed-in account.
We have configured three payment routes for Bangladesh accounts: Nagad mobile wallet, Upay wallet and Bank Transfer for direct bank-to-account movement. Each method appears in the banking tab with its own minimum amount and any account-level conditions we apply. You do not need a separate app beyond what your wallet already uses — Nagad and Upay work through the same flows you use for everyday mobile payments. Bank Transfer is available for accounts where a verified bank record is on file.
Nagad mobile wallet deposits and withdrawals for eligible Bangladesh accounts. Select Nagad in the banking tab and follow the fields shown.
Upay wallet transfers for both adding and withdrawing funds. Available for accounts with a verified Upay wallet number on file.
Direct bank-to-account transfers for withdrawals and deposits where a verified bank record is linked to your fg800 account.
Every deposit and withdrawal we process generates a reference number that appears in two places: the confirmation screen at the time of the transaction and the transaction history inside your account. Your Nagad, Upay or bank statement will show a corresponding entry with a reference or order code on the payment provider's side. To reconcile a transaction, compare the amount, date and reference number from your account history against the entry in your wallet statement.
Note the reference number shown on the fg800 confirmation screen. It is the primary link between your account record and the corresponding entry in your Nagad, Upay or bank statement.
Transaction history uses status labels such as pending, processing and completed. A pending status means the payment provider's clearing cycle is still active — it updates automatically.
Open the transaction history tab in your fg800 account to see every deposit and withdrawal with date, method, amount and current status listed in chronological order.
Save the fg800 confirmation screen and a screenshot of the corresponding wallet or bank entry for any transaction you may need to query. Both are needed if you raise a support request.
Account and transaction safety on fg800 works through a set of controls that are active on every banking action. We check that the session accessing the banking tab belongs to the account holder, that wallet details submitted match what is on file, and that unusual activity triggers a verification prompt before funds move. These controls operate in the background — you see them only when a step is needed.
Always reach your account through fg800. Verify the domain in your browser address bar before entering login details or initiating any deposit or withdrawal.
The wallet number used for Nagad, Upay or Bank Transfer must match the verified details on your account. Mismatches trigger a check step before the transaction proceeds.
Banking actions are checked against your active session. If the system detects a mismatch or unusual activity, a verification prompt appears before any funds move.
Report any transaction you did not authorise through the support contact route inside your signed-in account. We do not request passwords or wallet PINs through any external channel.
The questions below cover the banking situations we hear about most from accounts in Bangladesh — from getting a deposit to land in the wallet through to what to do when a withdrawal status stays pending. If your question is not here, the support contact route inside your signed-in account is the right place to raise it.
Your deposit options are Nagad, Upay and Bank Transfer, shown in the banking tab once you are signed in. The methods listed there reflect what is active for your specific account. Only use methods that appear in that list.
We display the minimum amount for each payment method directly in the deposit counter next to the method name. We do not publish a single figure here because it can vary by method and account tier — check the banking tab for your current minimum.
First, confirm the reference number from your Nagad statement matches the pending entry in your fg800 transaction history. If the entry shows pending, the clearing cycle is still active. If there is no entry at all, contact support through the route inside your account with both reference numbers.
Open the banking tab, select withdrawals, then choose Upay from the method list. Enter the amount and confirm your Upay wallet number on screen. If Upay does not appear in the list, your account may need a verified Upay number added in account settings first.
Withdrawal status depends on the payment provider's own clearing schedule, which we do not control. Check your account history for a reference number, then compare it against your Nagad, Upay or bank record. If it has been significantly delayed, raise it through account support with your reference number ready.
Some account stages do require an identity check before the first withdrawal or above certain transaction levels. When this applies, the banking tab shows the required steps. Follow only the fields displayed there; do not send documents through any channel other than the verified account upload panel.